Client Overview
The Voice AI platform screened 5000 applicants in under three days. That’s 5000 warm leads that could be converted into submittals and starts — and we didn’t have to go out and look for them.
Innovating to Improve Delivery
Baljit Gill was sounding the alarm. In its 20+ year history, TalentBurst had maintained aggressive growth year over year, but halfway through 2023, its staffing revenue growth targets were at risk.
As founder and chief operating officer, it was up to Baljit Gill and his team to right the ship. “Senior leadership at TalentBurst firmly believes that if you don’t innovate, you will stagnate,” says Baljit. So it’s no surprise that he and his team had already adopted technology to automate processes like onboarding, screening, invoicing etc.
But TalentBurst was still looking for ways to increase the speed of connecting with talent to help recruiters and their clients. When they heard about ConverzAI’s Voice AI platform, they immediately embraced it. Baljit was confident the Voice AI platform could maximize recruiter output and help recruiters meet clients’ staffing needs faster.
Crawl, Walk, Sprint: Accelerating Staffing Success with Voice AI
TalentBurst took a strategic approach to implementing the ConverzAI Voice AI platform. They planned to take advantage of the platform’s flexibility and scale gradually.
Beginning with an initial assignment of just 10 jobs per day, the team quickly discovered the transformative impact of Voice AI on their operations. Before long, they escalated to 75 jobs and they didn’t stop there. In a remarkably short period, TalentBurst scaled their Voice AI deployment to over 1,000 jobs per day, a staggering hundredfold increase from where they started.
Staffing companies spend a lot of money posting jobs on a variety of job boards. But it can be hard to capitalize on all the applicants coming in. After implementing ConverzAI’s Voice AI platform, Baljit was impressed with how quickly it connected with and qualified candidates.
The Voice AI platform screened 5000 applicants in under three days. That’s 5000 warm leads that could be converted into submittals and starts — and we didn’t have to go out and look for them.
With ConverzAI’s Voice AI platform, recruiters and AI work together seamlessly. The virtual assistant dramatically speeds up the candidate sourcing process and then the recruitment team uses their expertise to ensure successful placements.
The rapid and scalable deployment of the Voice AI platform didn’t just mean recruiters could work with a higher volume of job opportunities. Since the virtual assistant connected candidates so quickly, it also translated directly into a surge of candidate submissions to clients. Today, TalentBurst is submitting over 160 suitable candidates qualified by Voice AI each week — a feat that underlines the transformative potential of innovative technology in contemporary staffing solutions.
Thanks to ConverzAI’s platform, TalentBurst was able to recover from a slow start to their year to achieve the growth they had projected for 2023.
Everyone is happy with the results. In a short period of time, it has given us the edge we were looking for.
Voice AI Delivers Quality Candidates at Scale and Placements Skyrocket
One of the areas we thought could use serious help from technology is delivery. If you can increase the speed of connecting with talent and add that to the candidate quality we already have, it will help our team and our clients.
And Baljit was right. The data paints a dramatic picture of the transformative power of ConverzAI’s Voice AI platform on TalentBurst’s operations. Senior management was dismayed when a comparison between January-August 2022 and the same period in 2023 revealed that total staffing placements decreased from 975 to 608, putting the year’s growth targets at risk.
Once TalentBurst partnered with ConverzAI, however, a shift occurred. From August to the first week of October 2022, there were 410 staffing placements. The following year, during the same timeframe, placements skyrocketed to 568. The significant 40%, year-over-year jump demonstrated the transformational value of integrating Voice AI technology into the business model.
Driving Voice AI Adoption Among Recruiters
At TalentBurst, innovation is the key to success. Baljit feels fortunate to have a team that trusts him, and they are quite willing to try new things. At first, a few recruiters were handpicked to assign their open positions to AI. Very quickly, the recruiters realized the AI was finding high-quality candidates, and finding them fast. They realized how much AI could help supplement what they were already doing and news traveled fast among the rest of the recruiters.
When it comes to the widespread adoption of technology like a Voice AI platform in a staffing firm, Baljit has a few recommendations:
- Get buy-in from leaders: When a few forward-thinking people get excited, the rest of the team will be more eager to jump on board.
- View AI as a team member — not a replacement: Voice AI can make repetitive tasks easier, increasing productivity for recruitment staff.
- Always value the human element in every team: Recognize that the Voice AI platform gives recruiters more time to connect with candidates because relationships will always be key.
Baljit believes Voice AI brings great value to the industry.
AI allows for greater success in what you’re doing. It’s not about eliminating roles or removing the human element. You need all of that. But AI brings speed and accuracy when contacting a large pool of people at the same time, which no human can do.
Scale candidate engagement with human-like conversations. Give your recruiters more time to build valuable relationships with qualified candidates. Request a demo to see how ConverzAI’s Voice AI platform can increase productivity and drive growth in your staffing business.